Last updated: 13-10-2026
At Viresta, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a size exchange under the conditions below.
Returns and exchange
Size exchange
Within 7 days of delivery
Exchange for another size within 7 days of delivery. The pair must be unworn, with tags and the original box. No refunds on COD orders for change of mind.
Defective or wrong item
Report within 48 hours of delivery
If your pair arrives damaged, defective or isn’t what you ordered, tell us within 48 hours of delivery. We’ll replace it or refund you.
To be eligible for an exchange:
- The product must be unused, unworn, and in its original condition
- All tags, packaging, and accessories must be intact
- The exchange request must be made within 7 days of delivery
Non-Returnable Items
The following items cannot be returned:
- Used or worn products
- Products without original packaging or tags
- Innerwear, socks, or hygiene products
- Clearance or final sale items
Return Process
To initiate a return:
- Email us at support@viresta.in
- Include your order number and reason for return
- Our team will respond with return instructions.
A return pickup fee, set by our courier partner, applies and is payable when the pickup is arranged.
Refunds
Where a refund applies, once we receive and inspect the returned item:
- Refunds will be processed within 5-7 business days
- The refund will be issued to the original payment method
- Shipping fees are non-refundable
Defective or wrong item
If you receive a defective or incorrect product, please contact us within 48 hours of delivery at support@viresta.in.